Food and Drink Runner

Flix Brewhouse•El Paso, TX

10d•Onsite

About The Position

The Food and Drink Runner delivers food from the kitchen to guests and helps servers provide excellent customer service. The role also expedites drinks and Quix items, keeping the delivery process organized and timely. The position supports the expo line and runner station, helps address guest requests and concerns, and assists with cleaning and flipping auditoriums when needed. Its purpose is to create guest satisfaction through speedy, genuine hospitality and teamwork. This role is based at Flix Brewhouse in El Paso Montecillo, Texas. Compensation is up to $10 per hour plus tips. The posting describes the position as a full-time team-member opportunity. Team members may work evening and weekend shifts. The work environment includes exposure to heat or cold from mechanical equipment and moderate to loud noise.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction, work collaboratively, and perform effectively under pressure.
Problem-solving ability, self-motivation, and organization.
Commitment to quality service.
Ability to speak and hear, and to use close and distance vision, peripheral vision, depth perception, and focus adjustment.
Ability to stand and walk for long periods, reach, bend, stoop, frequently lift up to 35 pounds, and occasionally lift or move 50 pounds.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred, but not required.
A love for movies and the ability to thrive in a fast-paced, high-energy environment.
Enthusiasm for evening and weekend shifts.

Responsibilities

Deliver food to guests accurately and promptly, using the company’s core values as a guide.
Make drinks and expedite Quix items in an organized, timely manner.
Assist servers by communicating guest requests and supporting customer service.
Prepare, manage during the shift, and break down the runner station at the expo line.
Maintain the service sequence: Expo > Guest > Dish > Repeat.
Assist with cleaning and flipping auditoriums when needed.
Remain professional with guests, management, and coworkers, and demonstrate teamwork and citizenship.
Follow the provided work schedule and review upcoming events.
Resolve guest problems by listening, apologizing empathetically, finding a solution, and following through.
Notice when guests are dissatisfied and use judgment about when to notify management regarding the guest satisfaction guarantee.
Follow safety, sanitation, and food-handling procedures.