Food and Drink Runner

Flix Brewhouse•El Paso, TX

6d•$10•Onsite

About The Position

The Food and Drink Runner helps create guest satisfaction by providing speedy, genuine hospitality. Food runners accurately deliver food from the kitchen to guests, assist servers, expedite food delivery, and maintain the cleanliness and upkeep of the expo line. Drink and Quix Expo team members accurately prepare drinks and expedite Quix items in an organized fashion. The role requires working effectively with guests and teammates in a fast-paced environment and following Flix Brewhouse's service standards.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction and work in a team environment and effectively under pressure.
Problem-solving abilities; self-motivation and organization.
Commitment to quality service.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods.
Ability to reach, bend, stoop, frequently lift up to 35 pounds, and occasionally lift or move 50 pounds.
Enthusiasm for evening and weekend shifts.
A love for movies and ability to thrive in a fast-paced, high-energy environment.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred, but not required.

Responsibilities

Deliver food to guests in a timely fashion.
Expedite drinks and Quix items in a timely and organized fashion.
Assist servers and communicate guest requests to them.
Prepare, manage, and break down the runner station at the expo line.
Maintain service flow by following the Expo > Guest > Dish > Repeat service modality.
Assist with cleaning and flipping auditoriums when needed.
Behave professionally and demonstrate citizenship and teamwork with guests, management, and employees.
Follow the provided work schedule and review upcoming events.
Resolve guest problems by listening, apologizing with empathy, finding a solution, and following through.
Notice when guests are dissatisfied and use judgment about when to notify management regarding the guest satisfaction guarantee.