Food and Drink Runner

Flix Brewhouse•El Paso, TX

6d•Onsite

About The Position

The Food and Drink Runner delivers food from the kitchen to guests and helps servers provide excellent customer service. The role also includes making drinks and expediting Quix items in an organized, timely manner. The position supports speedy, genuine hospitality and guest satisfaction while maintaining an orderly, clean expo station and assisting with auditorium cleaning when needed. Team members are expected to communicate guest requests, respond to concerns, follow their work schedule, and act professionally and collaboratively. The work may involve exposure to heat or cold from mechanical equipment and moderate to loud noise.

Requirements

Knowledge of safety, sanitation, and food-handling procedures.
Professional communication skills.
Ability to read food, drink, and Quix tickets.
Ability to take direction, work effectively as part of a team, and perform under pressure.
Problem-solving ability, self-motivation, and organization.
Commitment to quality service.
Ability to speak and hear, and to use close and distance vision, peripheral vision, depth perception, and focus adjustment.
Ability to stand and walk for long periods, reach, bend, and stoop.
Ability to frequently lift up to 35 pounds and occasionally lift or move up to 50 pounds.
Enthusiasm for movies and ability to work in a fast-paced, high-energy environment.
Readiness to work evening and weekend shifts.

Nice To Haves

Being of legal age to serve alcoholic beverages is preferred but not required.

Responsibilities

Deliver food to guests accurately and promptly.
Prepare drinks and expedite Quix items in an organized and timely manner.
Assist servers by communicating guest requests and supporting customer service.
Prepare, maintain, and break down the runner station at the expo line.
Maintain service modality and follow the stated service sequence: Expo, Guest, Dish, Repeat.
Assist with cleaning and flipping auditoriums when needed.
Resolve guest problems empathetically, follow through on solutions, and notify management when appropriate.
Follow the work schedule and review upcoming events.
Demonstrate professionalism, citizenship, and teamwork with guests, management, and coworkers.