Food and Beverage Operations Manager
About The Position
The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with food and beverage policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and service standards meet customer expectations, maintains the operating budget, and verifies that standards and legal obligations are followed. The manager develops specific goals and plans to prioritize, organize, and accomplish work. The position supports ordering supplies and uniforms, staffing and employee productivity, self-inspection and cleaning programs, and the operation and maintenance reporting of department equipment. It also develops effective working relationships, supports team members and supervisors, and helps create a motivated, collaborative environment focused on service. The manager provides exceptional customer service by addressing guest concerns, monitoring service quality, coaching employees, reviewing guest feedback, and responding to customer-service requests. Additional work includes guiding subordinates, analyzing information to solve problems, understanding budgets and payroll reports, performing hourly job functions when necessary, and carrying out other duties to meet business needs. Marriott International describes itself as an equal opportunity employer. The role is associated with Marriott Hotels and JW Marriott, whose descriptions emphasize hospitality, associate development, recognition, camaraderie, and holistic well-being.
Requirements
- High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.
- Ability to understand budgets, operating statements, and payroll progress reports.
Responsibilities
- Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Build mutual trust, respect, and cooperation among team members, and maintain open, collaborative relationships with employees.
- Understand employee positions well enough to perform duties in employees’ absence.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Monitor employee productivity and verify team members and supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
- Communicate areas needing attention to staff and follow up to verify understanding.
- Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
- Foster an environment emphasizing motivation, empowerment, teamwork, and passion for service.
- Follow the property-specific second-effort and recovery plan and remain available to team members.
- Demonstrate knowledge of the brand-specific service culture.
- Provide service above and beyond to support customer satisfaction and retention.
- Improve service by communicating and assisting individuals to understand guest needs, and by providing guidance, feedback, and coaching when needed.
- Serve as a role model for appropriate behavior and positive guest relations.
- Manage day-to-day operations, monitor quality and standards, and meet customer expectations.
- Take proactive approaches to guest concerns and remain available to guests.
- Review comment cards and guest satisfaction results with employees.
- Respond promptly to customer-service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Guide and direct subordinates, set performance standards, and monitor performance.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions if necessary.
- Extend professionalism and courtesy to team members.
- Understand budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
Benefits
- JW Marriott describes opportunities for training, development, and recognition, and a work environment with a focus on holistic well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
