Food and Beverage Operations Manager

Marriott•Austin, TX

2d•$67,000 - $83,000

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations, ensuring compliance with policies, standards, and procedures. The role manages day-to-day operations and verifies that service quality and standards meet customer expectations. It maintains the operating budget and ensures that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The position oversees staffing, employee productivity, team development, service recovery, cleaning programs, and customer satisfaction. It also supports supply ordering, equipment operation, inspections, budget and payroll review, and problem-solving. The manager provides guidance to supervisors and subordinates and may perform hourly job functions when necessary. Marriott International describes itself as an equal opportunity employer committed to a welcoming, inclusive, and non-discriminatory environment. W Hotels describes its mission as igniting curiosity and expanding worlds, with a service philosophy of “Whatever/Whenever.”

Requirements

High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee positions well enough to perform duties in employees’ absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Verify that team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and verify compliance with standards and legal obligations.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Communicate areas needing attention to staff and follow up to verify understanding.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees and foster a motivating, empowering, and team-oriented environment.
Follow the property-specific second-effort and recovery plan.
Remain available and approachable to team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds customer expectations and supports satisfaction and retention.
Improve service by communicating guest needs and providing guidance, feedback, and individual coaching when needed.
Model appropriate behavior and positive guest relations.
Monitor operations, quality, and standards to meet customer expectations.
Take proactive approaches to guest concerns.
Review comment cards and guest satisfaction results with employees.
Respond promptly to customer service department requests.
Provide information to supervisors and co-workers by telephone, in writing, by email, or in person.
Guide and direct subordinates, including setting performance standards and monitoring performance.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions if necessary.
Demonstrate professionalism and courtesy to team members.
Comprehend budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.