Food and Beverage Operations Manager
About The Position
The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and service meet customer expectations, maintaining the operating budget, and verifying that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The role also supports ordering supplies, staffing, inspections, equipment operation, cleaning programs, employee productivity and development, and a collaborative service-focused workplace. It provides guidance to employees and supervisors, addresses guest concerns, reviews satisfaction feedback, and helps ensure exceptional customer service and retention.
Requirements
- High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of relevant experience.
Responsibilities
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest service, operational, and financial objectives.
- Build trust, respect, and cooperation among team members, and maintain open, collaborative employee relationships.
- Understand employee positions well enough to perform their duties in their absence.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Monitor employee productivity and verify that team members and supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Help supervisors understand team members’ changing needs and expectations and how to exceed them.
- Communicate areas needing attention to staff and follow up to verify understanding.
- Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
- Foster a property environment emphasizing motivation, empowerment, teamwork, and service.
- Follow the property-specific second-effort and recovery plan, and remain approachable and available to team members.
- Demonstrate knowledge of the brand-specific service culture.
- Provide service that exceeds customer expectations and supports satisfaction and retention.
- Improve service by communicating guest needs and providing guidance, feedback, and individual coaching.
- Model appropriate behavior and set a positive example for guest relations.
- Monitor operational quality and standards and meet customer expectations.
- Take proactive approaches to guest concerns and remain available and approachable to guests.
- Review comment cards and guest satisfaction results with employees.
- Respond promptly to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Guide and direct subordinates, set performance standards, and monitor performance.
- Analyze information and evaluate results to choose solutions and solve problems.
- Perform hourly job functions when necessary.
- Demonstrate professionalism and courtesy toward team members.
- Understand budgets, operating statements, and payroll progress reports.
- Perform other duties as assigned to meet business needs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
