Food & Beverage Manager (FBM)

Lonestar Market•Austin, TX

11h

About The Position

The Food and Beverage Manager (FBM) is responsible for the smooth and efficient operation of the convenience store kitchen and for supporting customer satisfaction, sales targets, and food cost goals. The role supervises and trains kitchen staff, manages inventory and product presentation, maintains kitchen and fountain equipment and cleanliness, and provides excellent customer service. The FBM also handles cash management, safety and food-safety checks, store policies, sales analysis, and regular communication with the General Manager.

Requirements

High school diploma or equivalent.
Previous experience in retail, customer service, or a related field.
Strong organizational and time-management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Availability to work flexible hours, including weekends and holidays.
Competency using a PC, iPad, handheld device, and Microsoft products such as Excel.
Ability to lift and move items weighing up to 50 pounds.
Provide an updated TABC or Food Handlers Certificate as required.

Responsibilities

Assist the General Manager and ensure the kitchen operates smoothly while meeting sales targets and food cost goals.
Train, supervise, and evaluate store staff to support efficient, customer-focused service.
Train employees and stay aware of marketing programs, campaigns, strategies, and initiatives.
Schedule employees to provide adequate staffing during peak business periods and high customer traffic.
Ensure products in the hot grab, cold grab, bakery, and fountain areas are stocked, labeled, and displayed properly, and that planograms and schedules are followed.
Monitor inventory and order food, beverages, and other supplies as needed.
Provide excellent customer service, promptly address customer concerns, and ensure prompt attention and accurate orders.
Keep the kitchen, fountain equipment, and store clean, organized, operational, and welcoming to customers.
Manage cash registers and perform cash-management tasks, including opening and closing tills, counting money, and making deposits.
Conduct regular safety and security checks to maintain a safe and secure store environment.
Conduct regular food-safety and security checks to ensure food is served safely.
Enforce store policies and procedures and address violations.
Analyze sales trends to maximize sales and upselling while reducing waste.
Pass all station certifications and administer station certification tests to crew members.
Inform the General Manager about unusual events at the store or act according to safety guidelines.
Keep the General Manager updated on store affairs and proactively report issues that may affect smooth operations.