Food & Beverage Manager (FBM)

Lonestar Market • Humble, TX

7h

About The Position

The Food and Beverage Manager (FBM) oversees the convenience store kitchen to ensure smooth, efficient operations and customer satisfaction. The role assists the General Manager in meeting sales targets and food cost goals, leads and trains store staff, manages inventory and ordering, and ensures products are stocked and presented properly. The FBM also provides customer service, maintains kitchen and fountain equipment and cleanliness, manages cash registers and cash-handling tasks, and conducts food safety, safety, and security checks. The position enforces store policies, analyzes sales trends to increase sales and reduce waste, administers station certification tests, and keeps the General Manager informed about store operations and potential issues.

Requirements

• High school diploma or equivalent.
• Previous experience in retail, customer service, or a related field.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Availability to work flexible hours, including weekends and holidays.
• Competency using a PC, iPad, handheld devices, and Microsoft products such as Excel.
• Ability to lift and move items weighing up to 50 pounds.
• Provide an updated TABC or Food Handlers Certificate as required.

Responsibilities

• Assist the General Manager and ensure kitchen operations run smoothly while meeting sales targets and food cost goals.
• Train, supervise, and evaluate store staff to support efficient, customer-focused service.
• Train employees and stay informed about marketing programs, campaigns, strategies, and initiatives.
• Schedule employees to provide adequate staffing during peak business periods and times of high customer traffic.
• Ensure products are stocked, labeled, and displayed properly in the hot grab, cold grab, bakery, and fountain areas, and that planograms and schedules are followed.
• Monitor inventory and order food, beverages, and other supplies as needed.
• Provide excellent customer service and promptly address customer concerns, including ensuring prompt attention and accurate orders.
• Keep the kitchen, fountain equipment, and store clean, organized, in working order, and welcoming to customers.
• Manage cash registers and cash-handling tasks, including opening and closing tills, counting money, and making deposits.
• Conduct regular safety and security checks to help maintain a safe and secure store environment.
• Conduct regular food safety and security checks to ensure food is served safely.
• Enforce store policies and procedures and address violations.
• Analyze sales trends to maximize sales and upselling while reducing waste.
• Pass all station certifications and administer station certification tests to crew members.
• Inform the General Manager about unusual events or act according to safety guidelines.
• Update the General Manager regularly about store affairs and proactively communicate issues that could affect smooth operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED