Food and Beverage Manager - Market 56

Pyramid Global Hospitality

18d•Onsite

About The Position

The Food and Beverage Manager is a management position responsible for the operations of the OKANA Candy Company outlet at OKANA Resort & Indoor Waterpark. This client-facing role works closely with the culinary team and directs service staff to deliver a consistently memorable guest experience. The position offers an opportunity to support the resort’s service culture while developing food and beverage leadership skills. The manager supports revenue, labor, and profitability goals; oversees staff and outlet operations; maintains food safety, sanitation, security, and service standards; responds to guest concerns; and contributes to budgeting, menu development, inventory control, sales and marketing, and employee development. The role may also perform the duties of any supervised position and complete other assigned duties, including cross-training.

Requirements

High school diploma required.
At least 2 years of experience in restaurant management.
Previous experience in a high-volume, multi-unit restaurant environment.
Strong cost-control background to effectively manage outlet financial performance.
Sound time-management skills and ability to manage multiple initiatives simultaneously.
Passion for customer service that extends to all levels of the team.
Fluent in reading, writing, and speaking English, with the ability to communicate effectively with the public and resort team members.
Have or complete all relevant Food & Beverage certifications.

Nice To Haves

Some college education and a degree in Restaurant Management are preferred.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Demonstrate positive leadership that inspires employees to meet and exceed standards; promote employee empowerment and maintain high employee satisfaction.
Direct and maintain food handling in compliance with sanitation laws and manage in compliance with applicable local, state, and federal laws and regulations.
Ensure compliance with OKANA policies and procedures.
Investigate and resolve food quality and service complaints, and respond to food and beverage-related guest correspondence.
Maintain clean, organized work areas and employee appearance standards in the food and beverage department.
Maintain procedures for securing money and hotel equipment, credit control, and financial transactions.
Help maximize food and beverage department profitability and monitor budgets and expenditures for efficient operation.
Select, train, supervise, develop, discipline, and counsel employees in accordance with company policies and procedures.
Complete other assigned duties, including cross-training, and perform in the capacity of any position supervised.
Implement and maintain local and corporate sales and marketing plans.
Review daily food specials for presentation, quality, and pricing.
Conduct or assist with scheduling liquor liability training; maintain MSDS procedures according to OSHA.
Assist managers in lowering attrition; conduct performance appraisals and departmental meetings, and attend meetings as needed.
Help develop short- and long-term financial operating plans and participate in annual budget development.
Implement and maintain incentive programs.
Help maintain inventory control for beverages, glassware, china, and silver, and approve orders.
Develop menus for restaurant and lounge concepts.
Shop competitors annually.
Work closely with culinary and front-of-house teams to deliver quality food and excellent service.