Food and Beverage Manager - Market 56

Pyramid Global Hospitality•Oklahoma City, OK

10d•Onsite

About The Position

The Food and Beverage Manager oversees the operations of the OKANA Candy Company outlet at OKANA Resort & Indoor Waterpark. This client-facing management role works closely with the culinary team and directs service staff to deliver a consistently memorable guest experience. The position supports the resort’s service culture and offers an opportunity to develop food and beverage leadership skills. The manager helps achieve revenue and labor targets, maintain profitability and operational standards, and lead, train, and develop employees.

Requirements

High school diploma required.
At least 2 years of experience in restaurant management.
Previous experience in a high-volume, multi-unit restaurant environment.
Strong cost-control background to manage outlet financial performance.
Ability to work closely with culinary and front-of-house teams to deliver quality food and excellent service.
Sound time-management skills and ability to manage multiple initiatives simultaneously.
Passion for customer service and ability to foster it throughout the team.
Fluent in reading, writing, and speaking English; ability to communicate effectively with the public and resort team members.
Have or complete all relevant Food & Beverage certifications.

Nice To Haves

Some college education.
Degree in Restaurant Management.

Responsibilities

Assist in achieving budgeted revenue and labor expenses.
Provide positive leadership that inspires employees to meet and exceed standards.
Direct and maintain food handling in compliance with sanitation laws.
Ensure compliance with OKANA policies and procedures and applicable local, state, and federal laws and regulations.
Investigate and resolve food quality and service complaints.
Maintain clean and organized work areas and employee appearance standards.
Maintain procedures for securing money, hotel equipment, credit, and financial transactions.
Help maximize department profitability and monitor budgets and expenditures.
Promote employee empowerment and maintain high employee satisfaction.
Report unsafe conditions immediately.
Select, train, supervise, develop, discipline, and counsel employees in accordance with company policies and procedures.
Complete other assigned duties, including cross-training, and perform the duties of any supervised position as needed.
Implement and maintain local and corporate sales and marketing plans.
Respond to food and beverage-related guest correspondence.
Review daily food specials for presentation, quality, and pricing.
Conduct or assist with scheduling liquor liability training.
Assist managers with lowering attrition.
Conduct and attend departmental meetings and conduct performance appraisals.
Help develop short- and long-term financial operating plans and participate in annual budget development.
Implement and maintain incentive programs.
Help maintain inventory control for beverages, glassware, china, and silverware, and approve orders.
Maintain OSHA-compliant MSDS procedures.
Develop menus for restaurant and lounge concepts.
Annually shop competitors.