Food and Beverage Floor Supervisor

Four Winds Casinos•South Bend, IN

About The Position

The Food and Beverage Floor Supervisor is responsible for operations of the assigned venue during each shift, guest satisfaction, and employee performance in accordance with policies, procedures, and gaming regulations. The role supervises service employees, supports smooth venue operations, maintains service and safety standards, and works with venue management, Culinary, and Stewarding teams. The supervisor handles guest concerns, coaches employees, provides operational feedback, assists with staffing, scheduling, and administrative tasks, and supports hiring, training, evaluation, and other personnel recommendations. The role also requires knowledge of applicable gaming laws and internal controls, as well as relevant food safety and alcohol service requirements.

Requirements

Strong interpersonal and communication skills.
Appropriate licenses as required.
ServSafe certification, or the ability to become certified.
Knowledge of HACCP standards.
An active employee permit issued by the Indiana Alcohol and Tobacco Commission and completion of an Indiana ATC-approved server training program.
A Level 4 Gaming License.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to employee or guest inquiries.
Ability to communicate effectively in one-on-one, small-group, and large-group situations.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret data from graphs.
Ability to apply common-sense reasoning to a variety of situations.
Ability to perform the essential job functions, with reasonable accommodation where applicable.

Nice To Haves

High school diploma or equivalent.
One to three years of related supervisory experience.

Responsibilities

Understand and assist with the Sequence of Service in all Food & Beverage outlets.
Enforce performance standards, policies, and procedures for venue operations, and monitor service in assigned venues.
Maintain smooth and efficient operations by remaining visible and active in the venue and communicating challenges, assistance needs, guest concerns, staffing challenges, and supply needs to Venue and Operations Management.
Maintain high standards of guest service and employee relations, applying them fairly and equitably.
Ensure compliance with health and safety standards and regulations and applicable beverage, federal, state, and local laws and ordinances.
Assist venue managers with employee scheduling and ensure staffing levels and adjustments meet guest needs.
Monitor employee performance and provide feedback to support skill development.
Provide venue managers with input about operational deficiencies and areas for improvement.
Work with Culinary and Stewarding teams to ensure food quality, recipe adherence, sanitation, and adequate supplies.
Promote positive guest relations through prompt, courteous, and efficient service; handle guest issues and communicate them through reports and email distribution lists.
Review and coach employees and provide fair and equitable recommendations concerning hiring, training, transfer, promotion, evaluation, discipline, and termination.
Maintain professional grooming and appearance and serve as a role model under the established policy.
Listen to, evaluate, and handle guest comments to the guest's satisfaction.
Maintain knowledge of applicable gaming laws and regulations, internal controls, policies, and procedures.
Complete assigned shift administrative tasks, including venue opening and closing checklists, daily manager reports, product ordering, labor reports, scheduling floor plans, service recoveries, incident reports, and other requests from Operations Management.
Create a fun atmosphere for casino guests.
Encourage mutual respect, dignity, and integrity among employees by setting positive, professional examples.
Encourage employees to share ideas, discuss concerns, and resolve conflicts, and follow through on employee requests.
Support employee retention through leading by example and participating in training and development.
Explain the reasoning for decisions in advance whenever possible.
Directly supervise all service employees on the assigned shift.