Food and Beverage Associate
About The Position
The Food and Beverage Associate provides exceptional customer service while supporting the operation of the Food and Beverage Department in a bowling center and arcade environment. The role involves preparing and serving food and beverages, operating point-of-sale systems, maintaining food service areas and equipment, and assisting customers with other facility activities as needed. Staff who handle alcohol must be at least 21 years old. A high school diploma or GED is required. Open availability, especially nights and weekends, is preferred. The work environment can be loud and busy, with high levels of noise, dust, and activity. The position requires frequent movement and handling of items, including lifting or moving up to 100 pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Duties and responsibilities may change at the company’s discretion.
Requirements
- High school diploma or GED.
- One to two years of experience in a hospitality or retail environment.
- Staff who handle alcohol must be at least 21 years old.
- Ability to bend, stretch, twist, climb, and move flexibly in small spaces.
- Ability to stand and walk for extended periods without breaks during busy times.
- Ability to handle, feel, and reach with hands and arms.
- Ability to lift and/or move up to 100 pounds with assistance.
Nice To Haves
- Experience in a bowling establishment.
- Open availability, especially on nights and weekends.
Responsibilities
- Operate the POS register for food and drinks, including the bar register when directed.
- Prepare food and beverage items according to company policies and standards.
- Reset and bus the food court seating area.
- Wash and dry dishes, glasses, and other cooking and food-preparation utensils.
- Conduct opening and closing procedures, including opening and closing cash tills and kitchen cleaning.
- Manage food and beverage inventory according to store policies and procedures.
- Maintain proper temperatures for refrigerators and freezers.
- Manage plates, cups, and other utensil inventory according to store policies and procedures.
- Conduct restroom checks and cleaning, including laundering rags.
- Respond politely and promptly to customer requests with a friendly demeanor.
- Occasionally use the POS system to collect payments and allocate bowling lanes.
- Occasionally use the POS system to collect payments and lend out facility equipment, including karaoke, billiards, darts, and ping pong equipment.
- Occasionally use the POS system to collect payments and issue arcade cards and credits.
- Perform other duties and responsibilities assigned by Store Management.
- Conduct alcohol and age-restriction control according to company policies.
- Handle lost-and-found procedures according to company policies.
- Seek improvements and more efficient or less expensive methods for department work processes.
- Comply with company policies and procedures and maintain their confidentiality.
- Maintain a clean and safe working area.
Benefits
- One hour per week to play non-prize arcade games.
- 90 minutes of bowling per week, including shoes.
- One hour of karaoke or billiards per week.
- 50% discount on food items per working shift.
- One complimentary beverage per working shift.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
