Flow Coordinator

Stanford Health Care•Redwood City, CA

3d•Onsite

About The Position

Under the direction of a physician and/or resident physician, the focus of the job is to enhance the efficiency and improve the throughput of patients while maintaining and improving patient satisfaction. The FLOW COORDINATOR will accomplish this by recording physician-directed patient history, procedures, and results of tests, improving the efficiency of patient care by assisting the physician with routine matters, and serving as an ambassador/liaison between the physician, the patient, and the ED staff.

Requirements

High School Diploma and/or GED equivalent
Three (3) years of overall experience.
Successfully complete Stanford’s Physician Coordinator Training and Orientation Program.
Attend any required Stanford new-employee orientation sessions, complete all HIPAA/Compliance training and background/exclusion checks required, receive any vaccinations required, and sign all applicable confidentiality agreements and forms.
Must possess significant medical terminology knowledge and medical thought process background.
Demonstrated business communication skills, including the ability to write and type clearly and legibly (with solid knowledge of grammar and spelling).
Ability to demonstrate computer knowledge and understanding of Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
Have the ability to interact pleasantly, cooperatively, and respectfully with patients, families, physicians and Emergency Department staff.
Possess the ability to work effectively and maintain poise under stressful conditions.
Ability to demonstrate customer service skills.
Knowledge and understanding of an electronic medical record system and/or EPIC.
Upper level knowledge of medical terminology.

Nice To Haves

Previous experience as medical scribe in an Emergency Department or EMT/Paramedics or experience in a healthcare educational program.

Responsibilities

Record a physician-directed patient history of present illness (HPI), past medical history (PMH), family and/or social history and physical examination (PE), including pertinent positives and negatives.
Record procedures and the results of laboratory tests and radiographic images.
Improve the efficiency of patient care by assisting the physician with routine matters.
Serve as an ambassador/liaison between the physician, the patient and the ED staff.
Accompany the supervising physician during a patient’s history taking and examination.
Record onto the ED electronic medical record (EMR) the details of the patient’s visit as directed by the physician.
Assist the physician with researching and recording a patient’s PMH by assembling and reviewing nurse’s notes, EMS reports, referral notes from other health care facilities, and hospital records.
Electronically Esign the record in addition to the physician’s signature at the end of the physician documentation.
Advise the physician when test results are available, when a patient is ready for disposition, when a critical value has been flagged/reported, when a patient is ready for a procedure, and when there has been a delay in completion of ordered tests.
Perform a “patient ambassador” function on behalf of the physician, checking to see if patients are comfortable, have had adequate pain relief, etc.
Obtain blankets and pillows for patients, as well as nourishment (following approval by the physician or the patient’s nurse).
Inform the physician if the patient has pain, nausea or any other condition or request that requires attention.
Serve as a liaison between the physician and nurses, clinical associates and Health Unit Coordinators (HUCs) by forwarding messages between the parties.
Assist with the discharge process by selecting and preparing the discharge instruction and follow-up FLOW COORDINATORP or Specialist Referral in EPIC.