Floral Manager-Palmer
About The Position
The Floral Manager is a primary customer contact who provides friendly, courteous, and helpful service. The role is accountable for floral department results, including customer service, sales growth, profit improvement, and cost control. The manager trains, schedules, and supervises floral clerks, writes the department schedule with Store Director approval, and follows division merchandising guidelines. The role designs floral arrangements for displays and customer requests, manages inventory and supplies, maintains displays and department cleanliness, and performs related department operations. The work environment is 90% inside and 10% outside; temperature extremes vary by store location, and chemical exposure is seldom and generally involves mild detergents or glass cleaner. This is a safety-sensitive position. Equipment used includes hand trucks, carts, box cutters, pens and pencils, spray bottles, rags, mops, brooms, telephone/intercom, knives, calculators, flower cutters, balloon machines, computers, floral decorating supplies, and cash registers.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Ability to interact with customers and co-workers.
- Ability to understand and follow instructions.
- Previous experience or training as a floral clerk or designer.
Nice To Haves
- Prior management experience.
Responsibilities
- Provide customer service according to employer procedures and company policy.
- Train, schedule, and supervise floral clerks to ensure appropriate staffing.
- Write the Floral Department schedule with Store Director approval.
- Follow division guidelines for implementing the merchandising plan.
- Resolve customer concerns about sales, service, or other floral-area operations.
- Design floral arrangements for displays and customer needs.
- Manage inventory according to company policies and practices to support sales and profits.
- Conduct daily inventory and order supplies needed to maintain adequate inventory.
- Prepare and enter floral department orders into the computer.
- Stock and maintain floral displays and remove expired items from shelves daily.
- Operate a helium tank to inflate balloons.
- Water plants using sprayers and containers.
- Maintain cleanliness of the floral area.
- Operate the cash register.
- Monitor inter-office mail and the company web page daily for updated information.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
