Floral Designer

Hy-Vee, Inc.•Kansas City, MO

3d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and guidance on plant and floral care, and helps keep the floral department stocked, fresh, and operating smoothly. The role processes FTD, interstore, Teleflora, and internet orders, maintains confidentiality about order information, and fills orders accurately and on time, including arrangements for weddings, funerals, and anniversaries. The Floral Designer serves as a lead for floral clerks by training and guiding them, assigning and reviewing work, and helping maintain department standards. The position may assume responsibility for the department when the Manager or Assistant Manager is absent. Duties also include ordering flowers and supplies with direction from the Floral Manager, evaluating inventory freshness, replenishing merchandise, supporting in-store events, and following company and department guidelines. This is a fast-moving position primarily in a store environment, with pressure to meet deadlines and manage multiple priorities. The work environment may include dirt, noise, dampness, temperature extremes, and exposure to cleaning chemicals and solvents. Some holidays may require extended hours. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including working with fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality about customer order details.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide floral and plant care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, and cut flowers appropriately, and wrap them carefully to prevent damage.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality about senders, recipients, order details, and costs.
Inventory products, evaluate freshness, care for damaged products, and replace products as needed.
Train and guide floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards and coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Assist with and potentially decorate in-store events.
Assume department responsibility when the Manager or Assistant Manager is absent.
Unload trucks, store products in appropriate areas, and replenish merchandise.
Answer calls promptly and provide friendly, helpful service to customers.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.