Floral Designer

Hy-Vee•Bettendorf, IA

10d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer service and guidance on plant and floral care. The role serves as a lead for floral clerks, ensuring the department is stocked, fresh, and operating smoothly. Duties include processing FTD, Teleflora, interstore, and internet orders; ordering flowers and supplies with direction from the Floral Manager; and assuming responsibility for the department when the Manager or Assistant Manager is absent. The position works in a fast-moving store environment, managing deadlines and multiple priorities.

Requirements

High school diploma or equivalent.
Three years of similar or related work experience preferred.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with a variety of variables and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages, in daily tasks.
Clear communication skills with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality regarding customer order details, including sender, recipient, and order contents.
Commitment to Hy-Vee’s mission and a genuine passion for customer and team experience.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers and provide helpful service, including counseling them on plant and floral care and taking special requests in person and by phone.
Create floral arrangements to customers’ specifications, including small and complex arrangements for weddings, funerals, anniversaries, and other occasions.
Clean, process, cut, and wrap flowers appropriately to prevent damage.
Complete customer orders fully and on time.
Understand and process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality about senders, recipients, order details, and costs.
Inventory product, assess freshness throughout the shop and store, care for damaged product, and replace it as needed.
Train floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review others’ work; maintain standards and coordinate activities as needed; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Keep current with floral-industry trends by reading industry references and remaining open to new ideas.
Help with and possibly decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, put products in appropriate storage areas, and replenish merchandise.
Answer the phone promptly and provide friendly, helpful service to callers.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.