Floral Designer

Hy-Vee, Inc. • Owatonna, MN

5d • $15 - $19 • Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer service and guidance on floral and plant care. The role supports the day-to-day operation of the floral department by processing customer and wire-service orders, maintaining product freshness and inventory, stocking merchandise, and helping keep the department running smoothly. The Floral Designer serves as a lead for floral clerks by training and directing their work, and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving retail store environment, with pressure to meet deadlines and manage multiple priorities. Some holidays may require extended hours. Safety training is provided.

Requirements

• High school diploma or equivalent.
• Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
• Ability to lead and guide floral clerks in a fast-paced retail environment.
• Ability to solve practical problems and make sound decisions with varied conditions and limited standardization.
• Math skills, including working with fractions, decimals, and percentages.
• Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
• Ability to maintain confidentiality about customer order details.
• Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

• Three years of similar or related work experience.

Responsibilities

• Greet and assist customers, provide guidance on plant and floral care, take special requests in person and by phone, and create arrangements to customer specifications.
• Clean, process, cut, and carefully wrap flowers to avoid damage.
• Complete customer orders accurately and on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
• Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about senders, recipients, order details, and costs.
• Inventory products, evaluate freshness, care for damaged products, and replace products as needed.
• Train floral clerks on simple designs, phone order procedures, and daily tasks.
• Instruct, assign, and review others' work; maintain standards and coordinate activities; and recommend disciplinary actions when appropriate.
• Order flowers and supplies daily or as needed, under the direction of the Floral Manager.
• Identify areas throughout the store for specials and share creative arrangement ideas.
• Stay informed about floral industry trends by reading industry references and considering new ideas.
• Help with and potentially decorate in-store events.
• Assume responsibility for the department when the Manager or Assistant Manager is absent.
• Unload trucks, place products in appropriate storage areas, and replenish merchandise.
• Answer customer phone calls promptly and provide friendly, helpful service.
• Follow the company's dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED