Floral Designer

Hy-Vee, Inc.•Cedar Rapids, IA

3d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and serves as a lead for floral clerks. The role helps keep the department stocked, fresh, and operating smoothly, processes FTD, Teleflora, interstore, and internet orders, and assumes responsibility for the department when the Manager or Assistant Manager is absent. The position is based primarily in a store environment and involves managing multiple priorities and deadlines.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details.
Ability to stand and walk frequently throughout a shift and perform repetitive standing, walking, reaching, and bending.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet and assist customers, advise them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, cut, and wrap flowers appropriately to avoid damage.
Complete customer orders on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about order details.
Inventory products, evaluate freshness, care for damaged products, and replace products as needed.
Train floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards, coordinate activities, and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify areas in the store for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and considering new ideas.
Help decorate in-store events when needed.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, move products to appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide friendly, helpful service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.