Floral Designer

Hy-Vee•Sioux Falls, SD

5d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer service and guidance on plant and floral care. The role serves as a lead for floral clerks and helps keep the department stocked, fresh, and operating smoothly. The designer processes FTD, interstore, Teleflora, and internet orders; fulfills orders ranging from small arrangements to wedding and funeral designs; and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving retail store environment, where meeting deadlines and managing multiple priorities are important. Some holidays may require extended hours. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Three years of similar or related work experience preferred.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varying factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality about customer order details.
Commitment to Hy-Vee’s mission and a genuine passion for an outstanding customer and team experience.
Ability to frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

Three years of similar or related work experience is preferred.

Responsibilities

Greet customers, provide helpful service, counsel them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, cut, and wrap flowers appropriately to prevent damage.
Complete customer orders fully and on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about order details, sender, recipient, and cost.
Inventory product, monitor freshness throughout the shop and store, care for damaged product, and replace it as needed.
Train floral clerks on simple designs, phone order procedures, and daily tasks; instruct, assign, and review others’ work; maintain standards and coordinate activities as needed; and recommend disciplinary actions.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and remaining open to new ideas.
Help with and potentially decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, put product in appropriate storage areas, and replenish merchandise.
Answer calls promptly and provide friendly, helpful service to customers.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.