Floral Designer

Hy-Vee, Inc.•Bettendorf, IA

10d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer service and guidance on floral and plant care. The role processes customer orders, maintains the freshness and inventory of flowers and supplies, and helps ensure the floral department is stocked and operating smoothly. The Floral Designer serves as a lead for floral clerks, training and guiding them and reviewing their work, and assumes responsibility for the department when the Manager or Assistant Manager is absent. The position also supports in-store events, merchandise replenishment, and other department tasks.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions in situations with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication skills with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality regarding customer order details.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Where applicable, ability to safely use sharp knives and blades, work around heat- and burn-related hazards, and operate a delivery vehicle in accordance with applicable DOT standards.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet and assist customers, advise them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, cut, and wrap flowers appropriately to prevent damage.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality about order details, senders, recipients, and costs.
Inventory products, monitor freshness, care for damaged products, and replace products as needed.
Train and guide floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards and coordinate activities; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Assist with and potentially decorate in-store events.
Take responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, store products appropriately, and replenish merchandise.
Answer calls promptly and provide friendly, helpful customer service.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.