Floral Designer

Hy-Vee, Inc.•Gladstone, MO

11d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer service and guidance on plant and floral care. The role helps keep the floral department stocked, fresh, and operating smoothly; processes FTD, interstore, Teleflora, and internet orders; and serves as a lead for floral clerks. The designer may take responsibility for the department when the Manager or Assistant Manager is absent. The position involves preparing and fulfilling customer orders, maintaining product freshness and inventory, ordering flowers and supplies with direction from the Floral Manager, and supporting store displays and events. It is a fast-moving retail role that requires managing deadlines and multiple priorities in a store environment.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to use fractions, decimals, and percentages in daily tasks.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality regarding customer order details.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Must successfully complete a pre-employment drug screen.

Nice To Haves

Three years of similar or related work experience preferred.

Responsibilities

Greet customers, provide outstanding service and floral or plant-care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and carefully wrap flowers.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality about senders, recipients, order details, and costs.
Inventory products, assess freshness, care for damaged products, and replace products as needed.
Train floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards; coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Help with and possibly decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, store products appropriately, and replenish merchandise.
Answer calls promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.