Floral Designer

Hy-Vee•Newton, IA

13d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and serves as a lead for floral clerks. The role helps keep the department stocked, fresh, and operating smoothly, processes FTD, Teleflora, interstore, and internet orders, and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving retail store environment with deadlines and multiple priorities.

Requirements

High school diploma or equivalent.
Demonstrated floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Ability to communicate clearly with customers, team members, and vendors and to provide direction and guidance.
Ability to maintain confidentiality of customer order details.
Commitment to the company's mission and passion for delivering a strong customer and team experience.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide friendly service, advise on plant and floral care, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and wrap flowers to prevent damage.
Complete customer orders on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality of order details.
Inventory product, assess freshness, care for damaged product, and replace it as necessary.
Train floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards and coordinate activities as needed; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify locations throughout the store for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Help with and, when needed, decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, store products appropriately, and replenish merchandise.
Answer phone calls promptly and assist callers.
Follow the company's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.