Floral Designer

Hy-Vee, Inc.•Johnston, IA

3d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and helps keep the floral department stocked, fresh, and operating smoothly. The role processes FTD, interstore, Teleflora, and internet orders; maintains confidentiality of order information; and supports floral clerks through training and day-to-day guidance. The designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The work takes place primarily in a fast-moving retail store environment, with pressure to meet deadlines and manage multiple priorities. The position may involve extended hours on some holidays. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions involving varied factors and limited standardization.
Ability to apply mathematics, including fractions, decimals, and percentages, to daily tasks.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details, including sender, recipient, and order contents.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide outstanding service and floral or plant-care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and carefully wrap flowers.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Understand and process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality of order details.
Inventory products, assess freshness, care for damaged products, and replace products as necessary.
Train and guide floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards; coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep up with floral industry trends by reading industry references and considering new ideas.
Assist with and potentially decorate in-store events.
Take responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, put products in appropriate storage areas, and replenish merchandise.
Answer phone calls promptly and provide friendly, helpful customer service.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.