Floral Designer

Hy-Vee, Inc.•Cedar Rapids, IA

14d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides knowledgeable, friendly customer service. The role includes processing floral and plant products, fulfilling customer orders, maintaining product freshness and department inventory, and helping ensure the floral department is stocked and running smoothly. The designer serves as a lead for floral clerks, provides direction and training, and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position also involves processing FTD, interstore, Teleflora, and internet orders, ordering flowers and supplies with direction from the Floral Manager, supporting in-store events, and keeping current with floral industry trends. The role is based primarily in a store environment and moves at a fast pace, with pressure to meet deadlines and manage multiple priorities. The work may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Training is provided to support a safe work environment. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Commitment to Hy-Vee's mission and passion for customer and team service.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality regarding customer order details.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide service and floral or plant care advice, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, and cut flowers appropriately, and wrap them to prevent damage.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about senders, recipients, order details, and costs.
Inventory products, assess freshness, care for damaged product, and replace product as needed.
Lead, train, instruct, assign, and review the work of floral clerks; maintain standards, coordinate activities, and recommend disciplinary actions as authorized.
Order flowers and supplies daily or as needed with direction from the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Help with and potentially decorate for in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer customer calls promptly and provide helpful service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.