Floral Designer

Hy-Vee•Cedar Rapids, IA

12d•Onsite

About The Position

Hy-Vee is seeking a Floral Designer to create floral arrangements to customer specifications, provide customer service and guidance on floral and plant care, and help maintain a fresh, well-stocked, smoothly operated floral department. The designer processes FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality about order details. The role also serves as a lead for floral clerks, providing training and guidance and helping oversee department activities. The Floral Designer may assume responsibility for the department when the Manager or Assistant Manager is absent. The position involves working in a fast-moving store environment, managing deadlines and multiple priorities, with some holidays potentially requiring extended hours. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Demonstrated floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Commitment to Hy-Vee’s mission and passion for delivering a strong customer and team experience.

Nice To Haves

Three years of similar or related work experience is preferred.

Responsibilities

Greet and assist customers, advise them on plant and floral care, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and wrap flowers carefully to prevent damage.
Complete customer orders on time, including small and complex arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about senders, recipients, order details, and costs.
Inventory products, assess freshness, care for damaged products, and replace products as necessary.
Lead floral clerks by training them on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others’ work; maintain standards, coordinate activities, and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify locations throughout the store for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and remaining open to new ideas.
Assist with and potentially decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer calls promptly and provide friendly, helpful service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.