Floral Designer

Hy-Vee • Kansas City, MO

1d • Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and serves as a lead for floral clerks. The role helps keep the department stocked, fresh, and operating smoothly, including processing floral orders and assuming department responsibilities when the Manager or Assistant Manager is absent.

The position works primarily in a fast-paced store environment, with pressure to meet deadlines and manage multiple priorities. The job may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

• High school diploma or equivalent.
• Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
• Ability to lead and guide floral clerks in a fast-paced retail environment.
• Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
• Ability to apply math skills, including fractions, decimals, and percentages.
• Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
• Ability to maintain confidentiality of customer order details.
• Commitment to Hy-Vee's mission and passion for delivering a strong customer and team experience.
• Ability to frequently stand and walk throughout a shift.
• Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
• Successful completion of a pre-employment drug screen.

Nice To Haves

• Three years of similar or related work experience is preferred.

Responsibilities

• Greet customers, provide friendly service, advise them on plant and floral care, take special requests in person and by phone, and create arrangements to customer specifications.
• Clean, process, cut, and carefully wrap flowers to prevent damage.
• Complete customer orders on time, including simple and complex arrangements for weddings, funerals, anniversaries, and other occasions.
• Understand and process FTD, interstore, Teleflora, and internet orders; maintain confidentiality of order information.
• Inventory products, assess freshness throughout the shop and store, care for damaged products, and replace products as needed.
• Train floral clerks on simple designs, phone-order procedures, and daily tasks; instruct, assign, and review their work; maintain standards and coordinate activities as needed.
• Order flowers and supplies daily or as needed, with direction from the Floral Manager.
• Identify areas throughout the store for specials and share creative arrangement ideas.
• Keep current with floral industry trends by consulting industry references and considering new ideas.
• Help with and potentially decorate in-store events.
• Assume responsibility for the department when the Manager or Assistant Manager is absent.
• Unload trucks, place products in appropriate storage areas, and replenish merchandise.
• Answer calls promptly and provide helpful customer service by phone.
• Follow the dress code, hygiene standards, and department and company guidelines.
• Assist with other tasks and special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED