Floral Designer

Hy-Vee•Cedar Rapids, IA

1d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and guidance on plant and floral care, and helps ensure the floral department is stocked, fresh, and operating smoothly. The role leads and guides floral clerks, processes floral orders, and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving store environment, with pressure to meet deadlines and manage multiple priorities. It may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Some holidays may require extended hours. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Three years of similar or related work experience is preferred.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied conditions and limited standardization.
Math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality regarding customer order details.
Commitment to Hy-Vee's mission and passion for delivering an outstanding customer and team experience.
Ability to frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide friendly service, counsel them on plant and floral care, handle special requests in person and by phone, and create arrangements to their specifications.
Clean, process, cut, and carefully wrap flowers to avoid damage.
Complete customer orders on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality about order details, sender, recipient, and cost.
Inventory product, evaluate freshness, care for damaged product, and replace it as necessary.
Train and guide floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review others’ work; maintain standards; coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify areas throughout the store for specials and share creative ideas for arrangements.
Stay current on floral industry trends by reading industry references and remaining open to new ideas.
Help with and potentially decorate in-store events.
Assume responsibility for the department in the absence of the Manager or Assistant Manager.
Unload trucks, place product in appropriate storage areas, and replenish merchandise.
Answer calls promptly and provide helpful service to customers.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.