Floral Designer

Hy-Vee, Inc.•Newton, IA

15d•Onsite

About The Position

Hy-Vee’s Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and helps keep the floral department stocked, fresh, and running smoothly. The role serves as a lead for floral clerks, processes FTD, interstore, Teleflora, and internet orders, and may assume responsibility for the department when the Manager or Assistant Manager is absent. The position works in a fast-moving store environment with deadlines and multiple priorities. The designer may help decorate in-store events, identify areas for specials, order flowers and supplies with direction from the Floral Manager, and take on other tasks or projects as needed. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality of customer order details.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

Three years of similar or related work experience preferred.

Responsibilities

Greet customers, provide friendly service, counsel them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, and cut flowers appropriately and wrap them to avoid damage.
Fill customer orders completely and on time, including arrangements for weddings, funerals, and anniversaries.
Understand and process FTD, interstore, Teleflora, and internet orders, and maintain confidentiality about order information.
Inventory products, evaluate freshness, care for damaged products, and replace them as necessary.
Train floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review the work of others; maintain standards and coordinate activities; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed with direction from the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and remaining open to new ideas.
Help with and possibly decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer the phone promptly and provide helpful service to callers.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.