Floral Designer

Hy-Vee•Owatonna, MN

5d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications, provides customer service and floral-care guidance, and serves as a lead for floral clerks. The role helps keep the floral department stocked, fresh, and operating smoothly, processes FTD, Teleflora, interstore, and internet orders, and assumes responsibility for the department when the Manager or Assistant Manager is absent. The position works in a fast-moving store environment with deadlines and multiple priorities.

Requirements

High school diploma or equivalent.
Three years of similar or related work experience preferred.
Strong floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to maintain confidentiality of customer order details.
Commitment to Hy-Vee’s mission and passion for delivering a strong customer and team experience.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers, provide helpful service and floral- and plant-care advice, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and wrap flowers appropriately to avoid damage.
Complete customer orders on time, including simple and complex arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, and maintain confidentiality of order information.
Inventory product, assess freshness, care for damaged product, and replace product as needed.
Train floral clerks on simple designs, phone-order procedures, and daily tasks; instruct, assign, and review others’ work, maintain standards, coordinate activities, and recommend disciplinary actions.
Order flowers and supplies daily or as needed with direction from the Floral Manager.
Identify store locations for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Help with and, when needed, decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer the phone promptly and provide friendly, helpful service to callers.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.