Floral Designer

Hy-Vee, Inc.•Sioux Falls, SD

6d•Onsite

About The Position

The Floral Designer works in Hy-Vee’s floral department, creating customer-requested arrangements and providing floral and plant care guidance. The role helps keep the department stocked, fresh, and operating smoothly, processes floral orders, and serves as a lead for floral clerks. The designer may assume responsibility for the department when the Manager or Assistant Manager is absent. This is a fast-moving retail role involving customer service, design work, order fulfillment, inventory and product care, and coordination of daily department activities. The employee works primarily in a store environment, where some holidays may require extended hours. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Demonstrated floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Ability to communicate clearly with customers, team members, and vendors and to provide direction and guidance.
Ability to maintain confidentiality regarding customer order details.
Ability to frequently stand and walk throughout a shift and to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Three years of similar or related work experience.

Responsibilities

Greet customers and provide friendly service, counsel them on plant and floral care, take special requests in person and by phone, and create arrangements to their specifications.
Clean, process, and cut flowers appropriately and wrap them to prevent damage.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, and anniversaries.
Process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality about senders, recipients, order details, and costs.
Inventory products, assess freshness, care for damaged products, and replace products as needed.
Train floral clerks on simple designs, phone-order procedures, and daily tasks.
Instruct, assign, and review others' work; maintain standards; coordinate activities; and recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed under the direction of the Floral Manager.
Identify areas throughout the store for specials and share creative arrangement ideas.
Stay current on floral industry trends by reading industry references and considering new ideas.
Assist with and, when needed, decorate in-store events.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, place products in appropriate storage areas, and replenish merchandise.
Answer phone calls promptly and provide helpful customer service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.