Floral Designer

Hy-Vee, Inc.•Mission, KS

2d•Onsite

About The Position

The Floral Designer creates floral arrangements to customer specifications and provides customer care and guidance on floral and plant care. The role serves as a lead for floral clerks, helps ensure the department is stocked with fresh product, and supports smooth daily operations. Responsibilities also include processing floral orders, ordering flowers and supplies with direction from the Floral Manager, and assuming responsibility for the department when the Manager or Assistant Manager is absent. The position works primarily in a fast-moving store environment, requiring the ability to meet deadlines and manage multiple priorities. The Floral Designer communicates with customers, team members, and vendors, maintains confidentiality of customer order information, and follows company and department guidelines. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Demonstrated floral design skills and knowledge of floral products, care and handling, and plant and flower identification.
Ability to lead and guide floral clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied circumstances and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Clear communication skills with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to maintain confidentiality of customer order details.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen.

Nice To Haves

Three years of similar or related work experience preferred.

Responsibilities

Greet customers, provide floral and plant care guidance, take special requests in person and by phone, and create arrangements to customer specifications.
Clean, process, cut, and carefully wrap flowers to avoid damage.
Complete customer orders accurately and on time, including arrangements for weddings, funerals, anniversaries, and other occasions.
Understand and process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality about order information.
Inventory products, evaluate freshness, care for damaged products, and replace products as needed.
Train and guide floral clerks on simple designs, phone order procedures, and daily tasks.
Instruct, assign, and review the work of others; maintain standards and coordinate activities as needed; recommend disciplinary actions when appropriate.
Order flowers and supplies daily or as needed, with direction from the Floral Manager.
Identify key areas in the store for specials and share creative arrangement ideas.
Keep current with floral industry trends by reading industry references and considering new ideas.
Help decorate in-store events as needed.
Assume responsibility for the department when the Manager or Assistant Manager is absent.
Unload trucks, store products appropriately, and replenish merchandise.
Answer customer calls promptly and provide friendly, helpful service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.