Largo Mall 8- Part Time Floorstaff $15.50Hr

Regal Theatres • Largo, FL

4d • Onsite

About The Position

Floorstaff team members provide exceptional service to theatre guests and may work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and handling transactions accurately, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policy when selling tickets, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling transactions and inventory, preparing and cleaning concession equipment, promoting the Regal Crown Club, suggesting additional purchases, and following food-safety and break-period laws. Where applicable, alcohol-related duties require current certification and legal eligibility to serve or sell alcohol. Usher duties include taking and depositing ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, enforcing the MPAA rating system, checking auditorium picture and sound quality, supporting a safe environment, reporting issues to management, conducting auxiliary concession sales as directed, and cleaning auditoriums and other theatre areas. Team members may also monitor theatre vending equipment and perform opening and closing duties as assigned.

Successful candidates must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. Depending on assigned duties and local law, alcohol-service training and certification may also be required, along with Regal Responsible Beverage Server training. The role requires effective communication and listening, accurate calculations, problem-solving and reasoning, and the ability to establish goals, manage time, and set priorities. The employee must be able to perform the essential duties satisfactorily; reasonable accommodations may be available for individuals with disabilities.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned alcohol sales or service duties, meet the legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training.
• Good public-speaking, listening, and clear, direct response skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
• Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl.
• May occasionally need to lift up to 60 pounds; vision requirements include close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
• Operate Box Office and concession point-of-sale systems and handle cash, cards, gift cards, checks, tickets, coupons, and concession inventory accurately.
• Promote premium viewing experiences, the Regal Crown Club, and concession purchases through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls.
• Prepare, operate, and clean concession equipment while following applicable food-safety laws and break or meal-period requirements.
• Where applicable, maintain required alcohol-service eligibility, certification, and training.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, and assist with crowd control and seating.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to theatre management.
• Perform auxiliary in-auditorium concession sales as directed.
• Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other theatre areas.
• Monitor the cleanliness and operation of theatre vending equipment and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company's 401(k) retirement plan, with a company match, after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed