Largo Mall 8- Part Time Floorstaff $15.50Hr

Regal • Largo, FL

4d • Onsite

About The Position

Floorstaff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher, and are expected to represent Regal consistently with its mission and policies. This includes regular and consistent attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy.

Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and applicable break and meal-period laws; and maintaining current alcohol certification and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Team members must read and understand training materials covering topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, and conducting auditorium inspections to monitor picture and sound quality, deter theft, and help maintain a safe environment. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Where alcohol sales or service are assigned, employees must complete legally required training and certification and Regal Responsible Beverage Server training. Candidates should have clear public-speaking and listening skills, effective communication and basic calculation abilities, sound problem-solving and reasoning skills, and the ability to set goals, manage time, and prioritize tasks. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and may require occasional lifting of up to 60 pounds.

Requirements

• Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
• If assigned to sell or serve alcohol, complete legally required state or local training and obtain the required certificate, and complete Regal Responsible Beverage Server training.
• Good public-speaking and listening skills, with the ability to respond clearly and directly.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management.
• Ability to establish goals, budget time, and set priorities.
• Ability to perform the listed physical duties, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, cards, gift cards, travelers’ checks, coupons, tickets, and concession inventory as applicable.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with applicable food safety and break-period laws.
• Maintain required alcohol certification and training when assigned alcohol-related duties, and meet applicable legal age requirements for selling or serving alcohol.
• Tear and collect ticket stubs, direct patrons, inspect bags when applicable, manage crowd control, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, and unusual situations to management.
• Perform auxiliary concession sales as directed by management.
• Clean auditoriums after shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.
• Read and understand training materials, including materials on sexual harassment and discrimination.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed