Member Services Representative Part Time Largo

Planet Fitness•Largo, FL

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, supports member account needs, responds to questions and concerns, and helps maintain the club’s neatness and cleanliness.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and the ability to empathize and problem solve.
Ability to demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be 18 years of age or older.
Ability to stand and walk continually during the shift.
Ability to talk continually in person or on the phone during the shift.
Ability to occasionally lift up to 50 lbs.
May occasionally encounter toxic chemicals during the shift.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests while providing exceptional customer service.
Handle front-desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Give tours to prospective members.
Facilitate necessary updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the club’s neatness and cleanliness.