Member Services Representative Full Time Largo

Planet Fitness•Largo, FL

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, supports member account needs, responds to questions and concerns, and helps keep the club neat and clean. Employees at a franchise location are employed by the Franchisee, not PFHQ, and the franchisee is responsible for employment matters and legal compliance.

Requirements

Customer service background preferred.
Basic computer proficiency.
Passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills and ability to interact positively and professionally with members and co-workers while exceeding member expectations.
Strong listening skills and ability to empathize and problem solve.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be 18 years of age or older.

Nice To Haves

Customer service background.

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Handle front desk activities, including answering phones in a friendly manner and assisting callers with questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Facilitate updates to members’ accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.