Floor Supervisor

Theisen's Home-Farm-Auto•Ripon, WI

About The Position

The Floor Supervisor assists the Store Manager in operating a store that emphasizes customer service, associate morale and training, and maximizing sales and profits. The role supports daily store operations, associate coverage and performance, opening and closing procedures, customer assistance, and maintaining store presentation. The position normally works inside the store, with occasional outdoor work in a range of temperatures. The work environment is fast-paced, with regular deadlines and sales expectations.

Requirements

Minimum of 2 years of related retail experience.
Satisfactory completion of the National Retail Hardware Association test within three months of starting.
Valid driver’s license with a clean driving record.
Proficiency in Word, Excel, Outlook, and PowerPoint, and knowledge of spreadsheet analysis.
High integrity and business ethics when handling sensitive and confidential information.
Excellent written and verbal communication skills, including the ability to express ideas or instructions effectively.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, percentages, and volume.
Sufficient knowledge of bookkeeping and accounting principles to maintain basic store records accurately.
Ability to apply common-sense understanding to carry out written, oral, or diagram-based instructions.
Excellent organizational skills and the ability to plan, prioritize, and organize a diversified workload with multiple priorities.
Ability to work under pressure with attention to detail and flexibility as priorities change.
Good decision-making and problem-solving skills, including making realistic and rational decisions based on logical assumptions and relevant facts.
Ability to assign and evaluate work; recognize under-performing associates; coach, mentor, delegate, plan, keep records, report, supervise, and train.
Strong customer service skills.
Positive attitude, good listening skills, patience, and an outgoing personality.
Ability to work required shifts, including nights and weekends, and maintain attendance standards.
Ability to meet the position’s physical demands, including frequent lifting up to 25 lbs. and occasional lifting up to and over 50 lbs., as well as walking, standing, bending, reaching, dexterity, light grasping, climbing stairs, squatting, and firm grasping.
Ability to talk and hear, meet the vision requirements of the role, and manually operate a computer, cash register, and/or RF equipment.

Nice To Haves

Bachelor’s degree in a business-related field preferred.
Some knowledge of construction, maintenance, electrical, repair, plumbing, forklift, and pallet jack operations is helpful but not required.

Responsibilities

Assist the Store Manager with ensuring proper associate coverage throughout departments and perform or assist with scheduling and time-clock functions.
Monitor associate productivity and intervene as necessary; ensure associates follow procedures and dress code, wear name tags, and complete paperwork.
Provide input to the manager regarding associate performance evaluations.
Help identify projects and coordinate their completion.
Perform opening and closing functions and prepare cash drawers.
Carry out management directives and liaise between the manager and hourly associates.
Perform tasks normally required of associates in the majority of classifications.
Assist customers with questions, needs, and loadouts, and provide excellent customer service.
Run the cash register as needed.
Assist with straightening, facing, cleaning, stocking, and recovery.
Perform other duties as requested by management.