Full-Time Floor Supervisor(Topeka, KS)

Westlake Ace Hardware•Topeka, KS

3d•Onsite

About The Position

Ace Retail Group is a division of Ace Hardware Corporation that owns and operates several Ace brands and more than 250 neighborhood stores nationwide. The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also assists in directing and managing staff to achieve company goals and objectives. The Floor Supervisor supports customer service, store operations, inventory and merchandising, and associate leadership. Responsibilities include helping maintain a positive, professional, and safe environment; supporting store opening and closing procedures; assisting with receiving, stocking, merchandising, cashiering, and loss prevention; and helping train and motivate associates. The position requires flexible hours and includes regular standing, walking, bending, lifting, and climbing.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to calculate rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others.
Ability to stand, walk, bend, and climb; regularly lift up to 50 pounds and occasionally lift up to 100 pounds with assistance.
Ability to incorporate Ace Retail Group’s Core Values into daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and provide friendly, helpful customer service.
Greet and thank customers, answer calls and pages promptly, resolve complaints, and help customers solve problems.
Maintain strong knowledge of products, the store layout, and product locations.
Help ensure a positive, professional, and safe work environment.
Supervise general store operations and manage store operations when the General Manager and Assistant Manager are absent.
Open and close the store according to procedures.
Assist with implementing Store Support Center programs and with loss prevention, safety, and internal audits.
Assist the General Manager and Assistant Manager with store operations and communicate operational or managerial issues to the General Manager promptly.
Help maintain the sales floor, stockroom, and outdoor merchandise areas, including cleanliness and orderliness.
Help complete weekly price changes and label updates accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure safe and efficient forklift operations and receiving.
Ensure merchandise receiving, check-in, and stocking are completed; help maintain back stock levels.
Help complete cycle counts and negative on-hand reports accurately and on time.
Assist with store merchandise resets and ensure signage is current.
Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example and remain approachable to associates and customers.
Assist with associate training and participate in store meetings.
Communicate merchandising, cost-control, and sales ideas to the General Manager.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.