Floor Supervisor Home Cafe
About The Position
The Floor Supervisor provides hands-on supervision of restaurant operations and support staff, including bus persons, wait persons, hosts/hostesses, dishwashers, cooks, prep cooks, and breakers. The role supports high-quality service for guests and employees, develops positive working relationships, and supervises and develops staff to meet performance expectations. The supervisor monitors attendance and adjusts schedules to maintain proper coverage, helps ensure the restaurant is ready to open, and checks that equipment is working and food and work areas meet standards. The role communicates company and department policies, participates in departmental meetings, helps address guest complaints, assists with monthly inventory reconciliation and related paperwork, and alerts their supervisor to concerns about food and beverage quality, selection, or variety. The Floor Supervisor follows security protocols, stays aware of restaurant operations and customer satisfaction, and fills in across roles as needed.
Requirements
- Demonstrated hospitality or restaurant management experience, preferably in a gaming environment.
- Demonstrated experience working with employees in restaurant operations.
- Demonstrated experience managing employees.
- Demonstrated experience working to specific deadlines or under pressure.
- Demonstrated problem-solving, organizational, and work-prioritization skills.
- At least three years of recent, related hospitality or restaurant experience.
- At least two years of supervisory experience.
Nice To Haves
- Hospitality or restaurant experience in a gaming environment.
Responsibilities
- Provide hands-on supervision of restaurant operations and support staff, including bus persons, wait persons, hosts/hostesses, dishwashers, cooks, prep cooks, and breakers.
- Support restaurant operations to ensure quality service for guests and employees, and develop positive relations with guests and employees.
- Supervise and develop staff to meet and exceed performance expectations by maintaining positive work morale and effective employee relations.
- Monitor employee attendance and adjust schedules to ensure proper coverage.
- Help ensure the restaurant is ready to open, including checking computers, wait stations, food storage and quality, television settings, and the prep kitchen.
- Ensure employees are informed of company and department policies and procedures.
- Attend and participate in departmental meetings and provide clarification and guidance on restaurant issues, goals, and objectives.
- Establish professional contacts with other companies and industry professionals regarding restaurant issues.
- Help anticipate, reduce, or eliminate guest complaints.
- Assist with monthly inventory reconciliation for all restaurants and prepare necessary paperwork.
- Alert the supervisor to concerns about the quality, selection, and variety of food and beverages.
- Follow established security protocols to help ensure a safe restaurant work environment.
- Maintain awareness of restaurant operations and customer satisfaction, and keep the supervisor informed of concerns.
- Fill in across various roles as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending account (FSA)
- 401(k) retirement plan with matching contribution after one year of service
- Paid time off
- Paid transportation from Colorado Springs and Woodland Park
- Free local gym membership
- Tuition reimbursement
- Resort perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
