Floor Supervisor Home Cafe

Full House Resorts•Cripple Creek, CO

About The Position

The Floor Supervisor provides hands-on supervision of restaurant operations and support staff, including bus persons, wait persons, hosts/hostesses, dishwashers, cooks, prep cooks, and breakers. The role supports restaurant operations to ensure quality service for guests and employees, develops positive relationships, and supervises and develops staff to meet performance expectations and maintain positive morale and effective employee relations. The supervisor monitors attendance and adjusts schedules to maintain coverage; ensures the restaurant is ready to open, including working computers, prepared wait stations, properly stored food of standard quality, televisions set to the proper channel, and a prepared prep kitchen; and ensures employees understand company and department policies and procedures. The position also participates in departmental meetings, helps address guest complaints, assists with inventory reconciliation and paperwork, alerts the supervisor to food and beverage concerns, follows security protocols, remains aware of restaurant operations and customer satisfaction, and fills in across roles as needed. The position requires at least three years of recent related hospitality or restaurant experience, including two years of supervisory experience. Gaming-environment experience is preferred. Compensation is $20.00–$23.00 per hour based on experience. Full House Resorts offers eligible full-time employees and family members benefits including medical, dental, vision, life, and disability coverage, an FSA, a 401(k) with matching contributions after one year of service, paid time off, paid transportation from Colorado Springs and Woodland Park, a free local gym membership, tuition reimbursement, and resort perks.

Requirements

Demonstrated hospitality or restaurant management experience.
Demonstrated experience dealing with employees in restaurant operations.
Demonstrated experience managing employees.
Demonstrated experience performing within specific deadlines or under pressure.
Demonstrated problem-solving, organizing, and work-prioritization experience.
Three or more years of recent, related hospitality or restaurant experience, including two years of supervisory experience.

Nice To Haves

Hospitality or restaurant management experience within a gaming environment.
Related hospitality or restaurant experience within a gaming environment.

Responsibilities

Provide hands-on supervision of restaurant operations and support staff.
Support restaurant operations to ensure quality service to guests and employees.
Develop and maintain positive relationships with guests and employees.
Supervise and develop staff to meet performance expectations and maintain positive work morale and effective employee relations.
Monitor employee attendance and adjust schedules to ensure proper coverage.
Ensure computers are working and the restaurant is ready to open, including prepared wait stations, properly stored food of standard quality, televisions on the proper channel, and a prepared prep kitchen.
Ensure employees are informed of company and department policies and procedures.
Attend and participate in departmental meetings and provide clarification and guidance regarding restaurant issues, goals, and objectives.
Make professional contacts with other companies and industry professionals regarding restaurant issues.
Help anticipate, reduce, or eliminate guest complaints.
Assist with monthly inventory reconciliation for all restaurants and prepare necessary paperwork, as directed.
Alert the supervisor to concerns regarding the quality, selection, and variety of food and beverages.
Follow established security protocols to maintain a safe restaurant work environment.
Maintain awareness of responsibilities, restaurant operations, and customer satisfaction; keep the supervisor informed of concerns.
Fill in as needed in various roles.