Full-Time Floor Supervisor (Fostoria, OH)

Westlake Ace Hardware•Fostoria, OH

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The supervisor provides customer service, supports a positive and safe work environment, oversees store operations and opening and closing procedures, and assists managers with the day-to-day running of the store. Duties include supporting inventory, receiving, merchandising, cashiering, maintenance, safety, loss prevention, and audit activities. The role leads by example, helps train associates, communicates operational matters to the General Manager, and contributes ideas to improve merchandising, cost control, and sales. The position is with Ace Retail Group, a division of Ace Hardware Corporation that operates more than 250 neighborhood stores across the United States. The company emphasizes personal and professional growth and its Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
Ability to incorporate the company's Core Values into daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and provide helpful customer service, including greeting customers, answering calls and pages, resolving complaints, and sharing product and store-layout knowledge.
Help ensure a positive, professional, and safe work environment for associates.
Supervise general store operations and oversee opening and closing procedures.
Assist with implementation of Store Support Center programs and support loss prevention, safety, and internal audits.
Assist the General Manager and Assistant Manager with store operations and promptly communicate operational or managerial issues to the General Manager.
Help maintain orderly and clean sales-floor, stockroom, and outdoor merchandise areas.
Help ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure safe and efficient forklift operations and receiving, and that merchandise is checked in and stocked completely.
Assist with back-stock maintenance, cycle counts, negative on-hand reports, merchandise resets, and current store signage.
Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Manage store operations in the absence of the General Manager and Assistant Manager.
Lead by example and remain approachable to associates and customers.
Assist with associate training and participate in store meetings.
Share merchandising, cost-control, and sales ideas with the General Manager for follow-up.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.