Full-Time Floor Supervisor

Westlake Ace Hardware•Lincoln, NE

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The supervisor provides customer service, oversees the general operation of the store, supports inventory and merchandising activities, and assists with associate training and leadership. The position requires incorporating Ace Retail Group’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork—into daily decisions and interactions.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently and flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others.
Ability to stand, walk, bend, climb, and regularly lift up to 50 pounds; occasionally lift up to 100 pounds with assistance.

Responsibilities

Represent Ace Retail Group positively and assist customers proactively, including greeting and thanking customers, answering calls and pages courteously, resolving complaints, and helping customers find products.
Maintain product knowledge and familiarity with the store layout and product locations.
Promote a positive, professional, and safe work environment for associates.
Supervise general store operations and complete opening and closing procedures.
Assist with implementation of Store Support Center programs and help ensure successful Loss Prevention, Safety, and Internal Audits.
Support the General Manager and Assistant Manager in running the store, and communicate operational or managerial issues to the General Manager promptly.
Help maintain the sales floor, stockroom, and outdoor merchandise areas in an orderly and clean condition.
Ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure forklift operations and receiving are conducted safely and efficiently; ensure merchandise is checked in and stocked completely.
Assist with back-stock maintenance, cycle counts, negative on-hand reports, and merchandise resets.
Ensure store signage is current and maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Manage store operations when the General Manager and Assistant Manager are absent.
Lead by example, remain approachable to associates and customers, assist with associate training, and participate in store meetings.
Communicate merchandising, cost-control, and sales ideas to the General Manager for follow-up.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.