Floor Supervisor

Theisen's Home Farm Auto•Ripon, WI

About The Position

The Floor Supervisor assists the Store Manager in operating a store that emphasizes customer service, maintains associate morale, provides training, and maximizes sales and profits. The role supports daily store operations, associate coverage and performance, customer assistance, and sales-floor upkeep. Work is normally performed inside the store, though occasional work may take place outdoors in extreme temperatures. The environment is usually fast-paced, with regular deadlines and sales expectations, and may involve noise, vibrations, and exposure to workplace hazards or dust, fumes, odors, and poor ventilation. Protective devices may be required depending on the task.

Requirements

At least 2 years of related retail experience.
Complete the National Retail Hardware Association test satisfactorily within three months of starting.
Valid driver’s license with a clean driving record.
Proficiency in Word, Excel, Outlook, and PowerPoint, and knowledge of spreadsheet analysis.
High integrity and business ethics when handling sensitive and confidential information.
Excellent written and verbal communication skills, including the ability to express ideas or instructions effectively.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to calculate figures and amounts such as discounts, percentages, and volume.
Sufficient knowledge of bookkeeping and accounting principles to maintain basic store records accurately.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Excellent organizational skills, including planning, prioritizing, and organizing a diversified workload with multiple priorities.
Ability to work under pressure with attention to detail and flexibility when priorities change.
Good decision-making and problem-solving skills, including making realistic and rational decisions based on logical assumptions and relevant facts.
Ability to assign and evaluate work; recognize underperforming associates; coach, mentor, delegate, plan, keep records, report, supervise, and train.
Strong customer service skills, a positive attitude, good listening skills, patience, and an outgoing personality.
Ability to meet required shifts, including nights and weekends, and maintain attendance standards.
Ability to perform the physical demands described in the posting, including lifting, walking, standing, bending, reaching, climbing stairs, squatting, grasping, talking, hearing, and manually operating a computer, cash register, or RF device.

Nice To Haves

Bachelor’s degree in a business-related field preferred.
Some knowledge of construction, maintenance, electrical work, repair, plumbing, forklift operation, and pallet jack operation is helpful but not required.

Responsibilities

Assist the manager with associate coverage across departments and perform or assist with scheduling and time-clock functions.
Monitor associate productivity and intervene as needed; ensure associates follow procedures and dress code, wear name tags, and complete paperwork.
Provide input to the manager regarding associate performance evaluations.
Help identify projects and coordinate their completion.
Perform opening and closing functions and prepare cash drawers.
Carry out management directives and liaise between the manager and hourly associates.
Perform tasks normally required of associates in most classifications.
Assist customers with questions, needs, and loadouts, and provide excellent customer service.
Run the cash register as needed.
Assist with straightening, facing, cleaning, stocking, and recovery.
Perform other duties as requested by management.