Main Street 6 - Floor Staff part time $15 per hour

Regal•Philadelphia, PA

4d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher and must represent Regal consistently with its mission and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning, and compliance with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, accurately handling payments and redeemed coupons, managing concession stock inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Where applicable, employees must maintain required alcohol certification and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting backpacks and packages when applicable, managing crowds and assisting guests with seating, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems or unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant information, consider possible causes and alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate POS systems and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, tickets, passes, and coupons as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest calls and questions in accordance with the guest service philosophy.
Operate, prepare, and clean concession equipment; manage concession inventory; and comply with food safety laws and break-period requirements.
Maintain applicable alcohol certifications and training; sell or serve alcohol only when legally eligible.
Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowds, and assist guests with seating.
Conduct auditorium inspections for picture and sound quality, content theft, and guest safety; report problems or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed.
Clean auditoriums, restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment; and assist with assigned opening and closing duties.
Read and understand required training materials, including materials covering sexual harassment and discrimination.