Main Street 6 - Floor Staff part time $15 per hour

Regal Theatres•Manayunk, PA

3d•Onsite

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, handling emergency situations when called upon, general cleaning, and following the company dress code. In the Box Office, employees operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. They promote premium viewing experiences and Regal Crown Club, ensure tickets are sold according to the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. In Concessions, employees operate the POS system, handle payments and coupons accurately, manage concession stock inventory, promote Regal Crown Club and concession offerings, and operate, prepare, and clean concession equipment. They comply with food safety laws and applicable break and meal-period laws. Where applicable, employees must maintain required alcohol certification and training; employees selling or serving alcohol must meet the legal age requirement. Employees must read and understand training materials on topics including sexual harassment and discrimination. As an Usher, employees tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, assist guests with seating, and enforce the MPAA rating system. They inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after shows and maintain other theatre areas; monitor vending equipment; and assist with opening and closing duties. Successful performance requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees need effective public speaking, listening, communication, math, problem-solving, prioritization, and time-management skills, and must be able to perform under pressure. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the job, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the Concession POS system, accurately handle payments and coupons, and manage concession stock inventory.
Operate, prepare, and clean concession equipment; promote concession offerings; and comply with applicable food safety laws.
Follow applicable federal and state laws regarding breaks and meal periods, and maintain required alcohol certifications and training where applicable.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other areas outside the auditorium.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.