Floor Staff - Starting Pay $12.75/hr Nights and Weekends Required

Regal Theatres•Griffin, GA

4d•Onsite

About The Position

Floor Staff members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. This includes regular and consistent attendance, responding to emergency situations when called upon, completing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must comply with applicable food-safety laws and break and meal-period laws. Where applicable, alcohol certification and training must be current, and employees assigned to sell or serve alcohol must meet the legal age requirement and complete required training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks or packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums after shows and maintain other theatre areas; monitor vending equipment; and assist with assigned opening and closing duties. Employees must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. The job requires effective communication, public speaking and listening, accurate calculations, problem-solving and reasoning, goal-setting and prioritization, and the ability to perform under pressure. Physical duties include frequent standing, walking, sitting, using hands, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
Communicate effectively with guests, coworkers, and management; speak publicly, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take initiative and perform under pressure or opposition.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the job, including frequent standing and walking, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting up to 60 pounds, with reasonable accommodations as applicable.
Meet the stated vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club, prepare and clean concession equipment, and suggestively sell concessions.
Comply with applicable food-safety laws and break and meal-period requirements; maintain current alcohol certifications and training where applicable.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with assigned opening and closing duties.