Floor Staff - Starting Pay $12.75/hr Nights and Weekends Required

Regal•Griffin, GA

5d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Staff may be scheduled in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and following the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales follow the MPAA rating system and company policy; and responding to guest calls and questions in accordance with Regal’s guest service philosophy. Concession duties include operating the POS system and accurately handling payments, redeemed coupons, and concession stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food-safety laws and break and meal-period laws; and maintaining current alcohol certification and training where applicable. Employees assigned to sell or serve alcohol must be of legal age under applicable state or local laws. Staff must read and understand training materials, including those covering sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, deter film and content theft, and help maintain a safe environment. They report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Employees must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires clear communication and public-speaking skills, accurate calculations, problem identification and evidence-based decision-making, the ability to perform under pressure, and strong communication, time-management, goal-setting, and prioritization skills. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. Where applicable, employees assigned to sell or serve alcohol must complete legally required local or state training and certification as well as Regal Responsible Beverage Server training on Regal Online University. The listed starting pay is $12.75 per hour. Nights and weekends are required.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public-speaking, listening, and clear, direct response skills.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, with reasonable accommodations where applicable.
Nights and weekends required.
If assigned to sell or serve alcohol, legal eligibility by age and completion of legally required state or local training and certification, plus Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the Box Office POS system and accurately handle cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Ensure ticket sales comply with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession POS system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with food-safety and break or meal-period laws.
Maintain applicable alcohol certifications and training; sell or serve alcohol only if legally old enough and appropriately trained.
Collect ticket stubs, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film or content theft, and safety; report problems and unusual situations to management.
Perform auxiliary concession sales as directed and clean auditoriums, restrooms, the lobby, hallways, and other theatre areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand required training materials, including material on sexual harassment and discrimination.