Floor Staff ( Ontario Mountain Village 14) - Seasonal

Regal Theatres•Ontario, CA

12d

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, follow the MPAA rating system and company policy when selling tickets, and respond to guest calls and questions according to the guest service philosophy. Concession duties include operating the point-of-sale system; accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Employees must comply with applicable food safety laws and rules on breaks and meal periods. Where applicable, required alcohol certification and training must be current; employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete required training. Usher duties include tearing and collecting tickets, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform auxiliary auditorium concession sales as directed; clean auditoriums after scheduled shows and maintain other public areas; monitor vending equipment; and assist with assigned opening and closing duties. Candidates must complete or be progressing toward completion of the cast certification program as a cast member and box office cashier. Employees must be able to communicate effectively, perform calculations accurately, identify and assess problems, draw evidence-based conclusions, take initiative, and work under pressure. The role includes physical activity such as standing, walking, reaching, and handling items, and may occasionally require lifting up to 60 pounds.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to perform the essential duties, with reasonable accommodations available for individuals with disabilities.
Ability to frequently stand, walk, sit, use hands to handle or feel items, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Required vision includes close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems; handle payments, coupons, and concession inventory accurately.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with food safety laws and applicable rules concerning breaks and meal periods; maintain required alcohol training and certification where applicable.
Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowds, assist guests with seating, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.