Floor Staff ( Ontario Mountain Village 14) - Seasonal

Regal•Ontario, CA

12d

About The Position

Floor Staff members ensure guests receive exceptional service. Based on theatre needs and employee availability, they may work as variable-hour, part-time fixed, part-time regular, or full-time hourly employees, and may be scheduled in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; ensuring ticket sales comply with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining applicable alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds and helping guests find seats, enforcing the MPAA rating system, conducting auditorium inspections, reporting problems or unusual situations to management, performing auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties. Successful performance requires the ability to carry out essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The role requires clear communication and listening, accurate calculations, problem-solving and sound judgment under pressure, and the ability to communicate effectively with customers, coworkers, and management, set goals, budget time, and prioritize work.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and prioritize objectives.
When assigned to sell or serve alcohol, meet the legal age requirement and complete applicable legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training.

Responsibilities

Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
Operate, prepare, and clean concession equipment; perform suggestive selling; and comply with applicable food safety and break-period laws.
Maintain required alcohol certification and training when applicable; complete legally required training and Regal Responsible Beverage Server training when assigned to alcohol service.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.