Floor Manager/Front of House
Five Guys 1499 W42 St.•New York, NY
•Onsite
About The Position
Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff.
Requirements
- 21 + years of age
- Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
- Function in a fast-paced and noisy environment
- Tolerance to temperature fluctuations
- Work with hazardous substances such as hot oil
- Read, write, speak, and understand basic English
- Communicate clearly
- Lead a team effectively
- Use a basic computer system (ex. cash register)
- Finger dexterity
- Close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Available to work nights, weekends and holidays, and variable schedule, per the needs of the business
- Maintain general knowledge of FGNY: locations, transportation, management team, etc.
- Adhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates
Responsibilities
- Ensure excellent overall store performance
- Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions
- Maintain an “A” health inspection rating at all times
- Keeping Fair workweek premiums to a minimum
- Maintain satisfactory Secret Shopper and Steritech averages
- Maintain excellent customer service
- Take customer orders, maintain fast, accurate service, and positive guest relations
- Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process
- Resolve guest complaints or concerns
- Effectively train, supervise, and mentors all bar staff members
- Hold employees accountable to Company standards using corrective action process
- Conduct performance appraisals
- Celebrate employee successes
- Lead by example, showing rather than telling
- Delegate fairly and appropriately
- Encourage employees to develop their skills and/or grow with the Company
- Work as a team member to support other employees in their duties
- Follow the lead and direction of your GM/DM
- Communicate challenges and successes
- Be respectful of all guests, employees, vendors, and supervisors
- Take ownership over tasks that are assigned to you
- Hold self to the highest standard of performance
- Be knowledgeable of and hold yourself to all Company standards
- Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
- Follow responsible alcohol service guidelines
- Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
- Maintain expert knowledge of all bar offerings
- Take orders from guests and input into POS, ensuring 100% accuracy
- Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards
- Attend mandatory meetings including staff meetings, leadership meetings, etc.
- Perform opening and closing duties to Company standards
- Perform other duties as assigned by your supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
