Part Time Floor Leader-Town Center of Boca Raton

Lush Handmade Cosmetics•Boca Raton, FL

About The Position

As a Floor Leader, you support the Store Management Team across store operations, sales, customer experience, and team development. You work on the shop floor leading and inspiring sales associates to achieve goals, while helping create an exceptional customer experience, a motivated team, and operational excellence. The role includes driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You coach the sales team using sales results, model strong customer service and product demonstrations, and educate customers about Lush’s brand values and products. You also support store operations, including cash handling, inventory, merchandising, attendance practices, and compliance with company standards. The position is part time, scheduled for 20–29 hours per week, with a flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience with cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of individual results and grow assigned segments’ contribution to store sales; celebrate team sales achievements.
Model excellent customer service and product demonstrations on the shop floor; observe consultations and collaborate with the team to meet sales goals.
Educate customers about Lush brand values and communicate the company’s positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Build product knowledge and make informed recommendations to customers.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support management in maintaining store compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace practices, and health and safety.